SHIPPING POLICY

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays) after payment confirmation. You will receive an email notification with tracking information once your order has shipped.

Orders placed after 3:00 PM CST will begin processing the following business day.

No international shipping at this time

Orders containing heavy or oversized items (such as full server racks or large cable management systems) may require freight shipping. Freight quotes will be provided at checkout or via email prior to order confirmation.

For cable trays and ladder trays exceeding $5,000 and weight, customer will be contacted for the shipping arrangement and cost after pl

Once your order ships, you will receive a confirmation email containing your tracking number. You can use this number on the carrier's website to track your shipment in real time.

Xylin Tech Store is not responsible for delays caused by carrier disruptions, weather, or customs clearance. If your package has not arrived within the expected timeframe, please contact us with your order number at order@xylintechstore.com.

If your order arrives damaged, please document the damage with photographs and contact us within 48 hours of delivery at order@xylintechstore.com. We will work with the carrier to file a claim and arrange a replacement or refund.

For lost shipments, please allow 3 additional business days beyond the estimated delivery date before reporting. We will initiate a carrier investigation on your behalf.