RETURNS & RMA
LAST UPDATED: JUNE 2026
RETURN ELIGIBILITY
Certain items may be returned within 30 days of the delivery date, provided they are unused, in original packaging, and in resalable condition. All original accessories, documentation, and hardware must be included.
The following items are non-returnable: cable & ladder trays, custom-configured equipment, special-order items, software licenses, and any product that has been installed, rack-mounted, or powered on.
HOW TO INITIATE A RETURN
Email returns@xylintechstore.com with your order number, the item(s) you wish to return, and the reason for the return.
Our team will review your request and issue a Return Merchandise Authorization (RMA) number within 2 business days if approved.
Package the item securely and write the RMA number clearly on the outside of the box. Ship to the address provided in the RMA confirmation email.
Once we receive and inspect the return, your refund will be processed within 5–7 business days to the original payment method.
RETURN SHIPPING COSTS
If the return is due to a defect, damage, or our error, Xylin Tech Store will cover all return shipping costs and arrange a prepaid label.
For all other returns (e.g., change of mind, incorrect order placed by customer), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
DEFECTIVE OR DAMAGED ITEMS
If you receive a defective or damaged product, contact us within 48 hours of delivery at returns@xylintechstore.com. Include photographs of the damage and your order number.
We will arrange for a replacement unit or issue a full refund at no cost to you. Defective items do not need to be returned unless specifically requested.
EXCHANGES
We do not process direct exchanges. If you need a different item, please initiate a return for the original item and place a new order for the replacement. This ensures the fastest turnaround time.
REFUND TIMELINE
| STEP | TIMEFRAME |
|---|---|
| RMA Approval | 1–2 business days |
| Item Received & Inspected | 1–3 business days after arrival |
| Refund Issued | 5–7 business days |
| Refund Appears on Statement | Depends on your bank (2–5 days) |